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Coronavirus – South Hill Park Public Statement

March 06, 2020

Wed 1 April 2020

Managing the welfare and wellbeing of our patrons, performers, artists, staff and volunteers amidst the COVID-19 developments.

Following the announcement by the Prime Minister, South Hill Park Arts Centre is now closed to the public until further notice. If you have booked tickets for a future performance or cinema screening please bear with us and we will be in touch as soon as possible.

South Hill Park is determined, with the support of our loyal patrons and visitors, to emerge from these difficult times more resilient than ever before but we will need your help. We are asking those of you who have purchased tickets to any of our cancelled performances, screenings or courses/workshops to consider, if you are able to, donating the cost by not requesting reimbursement, to help assure our future. For those unable to do so, credit notes will of course be available allowing you to return at another time. If this is unsuitable, we will offer a full refund.

To alleviate the pressure on our box office, please do not call or email them at this time regarding existing bookings, the team have a lot of people to contact and will do so as quickly as possible.

Support South Hill Park by buying a gift voucher or making a donation

We greatly appreciate your understanding and support whilst we continue to serve the community we love. If you are able, please consider buying a South Hill Park gift voucher, to use at a later date when the Arts Centre is fully operational again, by clicking here. Or if you would like to make a general donation please click here.

Please take care – we look forward to welcoming you all back to South Hill Park in the future.

Thank you and very best wishes,

Craig Titley
Chief Executive and on behalf of all the staff, volunteers, Board of Trustees and the greater arts community

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16 Comments. Leave new

I am currently self isolating due to illness consistent with corona virus. Can I get refund for a booking I made for Wednesday this week?

Hi Bryan. So sorry to hear you are unwell. Unfortunately, we cannot offer refunds for shows which are still going ahead. However, we can offer a credit note for you to spend on another show at SHP. If you contact our Box Office on 01344 484123 they will be able to help you. Get well soon!

Jacqueline Woolley
March 16, 2020 9:13 pm

After government advice following the Cobra meeting 16/03/2020, are there any changes to attending current courses?

In light of the Prime Minister’s announcement yesterday, South Hill Park is currently discussing future plans and will make a formal announcement later today. With so much taking place at the Arts Centre there is a lot to manage. Once we have a better idea of how we will proceed, we will contact all customers who have already made a booking but this will take time and we ask our patrons to be patient with us at this challenging time. Thank you.

Hi in view of theatres closing due to Covide-19 as per our PM’s statement tonight are you closing the show tomorrow and comedy club Friday? If so will there be refunds or postpone tickets to later shows?

In light of the Prime Minister’s announcement yesterday, South Hill Park is currently discussing future plans and will make a formal announcement later today. With so much taking place at the Arts Centre there is a lot to manage. Once we have a better idea of how we will proceed, we will contact all customers who have already made a booking but this will take time and we ask our patrons to be patient with us at this challenging time. Thank you.

Mandi Chappell
March 17, 2020 7:11 am

Is the bon jovi tribute still going ahead.

In light of the Prime Minister’s announcement yesterday, South Hill Park is currently discussing future plans and will make a formal announcement later today. With so much taking place at the Arts Centre there is a lot to manage. Once we have a better idea of how we will proceed, we will contact all customers who have already made a booking but this will take time and we ask our patrons to be patient with us at this challenging time. Thank you.

Darren Teverson
March 17, 2020 10:46 am

Hi there. We have tickets for the Bon Jovi tribute on Thursday but we are also unable to come due to the current Covid-19 virus. Happy with credit note. Do we need to call the ticket office or can this be arranged?

In light of the Prime Minister’s announcement yesterday, South Hill Park is currently discussing future plans and will make a formal announcement later today. With so much taking place at the Arts Centre there is a lot to manage. Once we have a better idea of how we will proceed, we will contact all customers who have already made a booking but this will take time and we ask our patrons to be patient with us at this challenging time. Thank you.

Hi is the kerry godliman show still due to go ahead tommorow night?

Hi David. Unfortunately Kerry’s show has been cancelled but we are in discussions to arrange a new date later in the year. Our Box Office will be in contact once everything has been sorted.

Carole Richards
March 17, 2020 8:24 pm

How do I apply for either a credit note or refund for the 3 performances I was due to see at SHP which are now cancelled due to Covid 19?

Hi Carole. Our Box Office will contact you, either by phone or email, in due course to arrange either a credit note or refund for your 3 bookings (or to inform you that the shows have postponed to a later date). They are super busy at the moment contacting everyone – so hold tight and they’ll be in touch shortly.

It is now very clear that the Government “Advises Against” attending theater shows etc. and a number of theaters and cinemas have already closed their doors. Why is it taking you so long to follow suit?

Hi Andy. The welfare of our patrons, performers, artists, staff and volunteers is our top priority. We have cancelled all performances, cinema screenings and courses/workshops from Wednesday 18 March until Sunday 5 April (but this may be extended to follow government advice). Whilst the building remains open, there are no theatre shows or cinema screenings taking place. If government policy changes to enforce the closure of public spaces, we will of course take extra steps at that point.

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